Fayetteville has selected the Manna Dream Center, a local nonprofit organization and church, to operate the city’s Day Resource Center for a year starting July 1.
The Fayetteville City Council unanimously agreed to install the Manna Dream Center as the new operator during Monday’s work session, moving the item forward for a legally binding vote at a future council meeting. The Manna Dream Center has experience serving people experiencing homelessness, including running a men’s shelter and providing free meals to unhoused people in Fayetteville.
The decision comes after the DRC’s current operator, Cumberland HealthNET, declined to renew its contract, which was up for renewal at the end of June. In a presentation to the Fayetteville City Council on March 4, Shelley Hudson, executive director of Cumberland HealthNET, acknowledged that a number of challenges have arisen during the organization’s operational period. Among them: unexpected high traffic at the center, building maintenance problems, and the unexpected financial cost of operations and staffing. On March 6, Fayetteville put out a request for a proposal to find a new DRC operator.
Alex Baker, assistant director of the city’s Economic and Community Development department, said Fayetteville had received four proposals to operate the DRC. In addition to the Manna Dream Center, other proposals came from the Marius Maximus Foundation, ServiceSource and United Ministries in Christ.
Baker said the DRC committee made the decision to recommend Manna’s approval. Baker serves on the committee; other members are the chairperson of the Fayetteville-Cumberland County Continuum of Care, a Fayetteville Redevelopment Commissioner, a community advocate, the head of Off-Road Outreach and the president of the Arts Council of Fayetteville/Cumberland County.
As Manna takes over operations at the DRC, Baker said the organization will work with community partners to provide additional outreach services. Though Manna Dream Center is a faith-based organization, anyone can use the DRC’s services, Baker said, and no participation in religious programs is required. The Manna Dream Center will base its services on the model provided by Oak City Cares, a homeless support center in Raleigh, he added.
Baker said the organization also included in its proposal a maintenance commitment to the center, which is currently being upgraded.
“The kitchen is in the process of being upgraded with a sink and a conventional oven and other necessities to transform the kitchen,” Baker said. “All the showers are now operational, as well as the washers. The floor is being maintained. The phone station is fixed.”
Homeless community advocates have for months said that crucial support services — such as connecting unhoused people with shelter, employment, child and medical care — are absent from the DRC, despite the city previously advertising that support services from nonprofit partners would be available at the center.
Councilwoman Courtney Banks-McLaughlin expressed optimism for the change in management.
“I think things will work out better this go around, because I think we learned from our past mistakes,” Banks-McLaughlin said.
Councilman D.J. Haire praised city staff for selecting Manna Dream Center as the new DRC operator.
“The group that's in now, Cumberland HealthNET, there were some missing [services] there, and I was glad to see that you all responded to those concerns,” Haire said.
Councilman Derrick Thompson emphasized the need to continue expanding the DRC’s operational hours beyond the typical workweek. Advocates and unhoused individuals have previously voiced concern about the limited hours of the DRC, which closes at 5 p.m. and is not open on weekends.
“Homelessness is not a nine to five, and extended hours and extended meals would be optimal,” Thompson said. “How do we get the county to fill in some of those gaps to help us until their facility gets built?”
In response, City Manager Doug Hewett said the city hoped to send a list to the county this week with requests for assistance in filling service gaps. During a recent meeting of the Joint City-County Fayetteville and Cumberland County’s City-County Liaison Committee, Glenn Adams, chairman of the Cumberland County Board of Commissioners, had requested the city send a detailed list of such gaps.
“It was the chairman's request that we send something to him, and we're looking forward to his positive response back once we get it to him,” Hewett said.
Mayor Pro Tem Kathy Jensen noted that the city previously sent a list of service gaps, but the county had requested a more detailed list.

(Mana Dream Center, located in downtown Fayetteville, has been selected as the city's Day Resource Center.  Photo by Aly Hansen)